Refund Policy

Last updated: October 6, 2026

This Refund Policy explains how cancellations and refunds work for services purchased from Total Strategy LLC ("Total Strategy", "we", "us" or "our"). It forms part of our Terms of Service.

1. 7-day cancellation

If you cancel within 7 days of your first payment and no work has started on your project, you are entitled to a full refund. Work is considered started once we have begun onboarding, strategy, account setup, research or creative production for you.

2. After work has started

Because our services consist of time and expertise that cannot be returned, payments are non-refundable once work has started, including setup or onboarding fees and any billing period that has already begun.

3. Monthly services

• Monthly services renew automatically at the start of each billing period.
• You can cancel at any time with 30 days' written notice sent to info@totalstrategyconsultingmedia.com.
• Services continue, and fees remain due, until the end of the notice period. No refunds are given for a billing period that has already started.
• Any minimum commitment period stated in your Order applies in addition to this policy.

4. Advertising spend

Money paid directly to advertising platforms (such as Meta or Google) is governed by those platforms' terms and cannot be refunded by us. If we hold an ad budget on your behalf, any unspent amount at the end of the engagement will be returned to you.

5. Exceptions

If we are unable to deliver a service you have paid for because of our own fault, we will offer either to deliver it at a later date or to refund the portion of fees for the undelivered part. Nothing in this policy limits any rights you have under applicable consumer protection law.

6. How to request a refund

Email info@totalstrategyconsultingmedia.com with your name, business name, date of payment and the reason for your request. We will reply within 5 business days. Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time to show the credit.

7. Chargebacks

Please contact us before opening a dispute with your bank or card issuer, so we can resolve the issue quickly.

8. Contact